Customer Testimonials
Their service dept. hasn't failed me yet; I really appreciate this since I only have 1 vehicle. They've done regular maintenance, and resolved problems, well. I've never felt anyone tried to misrepresent, or make up, issues. While it has been convenient for me to use a great mobile mechanic recently, my AC needed to be recharged. In their inspection, they also found a noise that I had forgotten about, which began mid-summer, last year. I authorized replacing the motor but when they took it out they found a much simpler issue that was easily resolved and less expensive. ... Read More DealerRater - Mar 5, 2026
Definitely one of the best service departments in the PNW. I’ve taken my work van to 4 different Dodge dealers a this was the best experience yet. Roberto was an excellent service rep!
Horrible, brought my 2023 Ram in for a check engine light, they said it was maintenance issue, charged me $1250 for an oil change and threatened to code my vin to void my warranty if I didn’t have them Change the oil. Guess what D-bags, check engine light is back on, 3 weeks later. Horrible dealer
Friendly salesman. He didn’t quit until he got us the deal we wanted! Great guy!
Ellyn amd Àaron...hard duo to beat in the service department. See you guys next time!
Fixed the problem (straightened steering wheel) that Five Star in Aberdeen was unable to do.
Very experienced with finding and fixing problem. However the time to complete the fix was a little on the extensive side.
Sold me a 2020 ram ecodiesel with 11000 miles in dec 2024. Certified vehicle. Come to find out. It's had numerous body work. A failed seal up on back glass. Cost me 2200.00 to fix bodywork. And now they won't repair leaking back glass . Even though they got paid to repair glass in Aug 2024 by Stillantis.and their repair failed. Mind you I paired 41 000 for this truck. Assumed I was buying used certified truck. They did split bill for the repairs to inferior body work after I had 2 bodyshops state they screwed me. And truck had prev damage hidden under inferior paint.. ... Read More DealerRater - Jun 16, 2025
Recall was completed timely. The courtesy drivers both were very nice taking me to and from my destination .
Great customer service, effective communication and willing to do what it takes to make a deal work. True sales professionals with the family environment, vehicle was completely detailed and serviced with care before it left the lot,
Rainier Dodge has been very helpful, Brian the service guy is awsome, he answers all my questions , first dealership I left feeling really good about the work thats has been done on my truck
Great customer service experience and great team. My experience was amazing and they called on time.
Very friendly staff and also helpful. They kept in touch throughout the whole process. Would highly recommend
Extremely courteous and attentive. They even did a follow up call the next day after servicing my vehicle.
Excellent and quick around for the service provided by both the receptionist and the person who performed the oil change.
friendly people, good communication and excellent customer service. Text messages or email always quick response. Highly recommend
Took my truck in to get recalls and alignment done, was told several different stories that it could be done without issue as I have had trouble getting it done because Dodge welded the drag link. Told me my truck was done after 4 days, keeping it over the weekend and also told me they would need to keep it over the weekend so they could get alignment done on Monday. So I went 4 days without my truck for 1 day of service work and never communicated the alignment issue till I ask on the day I picked it up and there ... Read More DealerRater - Jul 18, 2024
I have always had good service here at Rainer Dodge! Friendly staff happy to help!
I recently worked with Bryan on my vehicle repair. He was very helpful and did everything he could to get my truck back on the road. Thank you!
Been going there for maintenance on my trucks for over twenty years. Great service, friendly and professional staff.
Reps are good, but a couple of times, they were too busy to answer the phone. I waited for the service to be completed, and the wait time was appropriate for the work. Meaning, they honored the scheduled appointment time. No issues with the work that was completed.
Good service. Helpful at the counter. Could have been better about keeping me updated on progress and when my vehicle would be ready for pick up.
Always professional and finishes in a timely manner. Always calls to verify any additional work before doing it.
Great service and sales team. The work completed was amazing. I would definitely recommend this dealership.
Technical assistance given over the work require explained the process in a intelligent manner. Work completed/tested and returned in a timely manner.
Abs light was on and they put in a new sensor at 600.00 and light was still on. The technician sprayed the abs and now it won’t start . They can’t get a part till next month. At 900.00 plus labor . No loaner car , so I’m stuck at home . Took it in on April 1st. How would u rate them ????
The service department was prompt, performing the work on tine, and identified other needed work that needed to be done.
Rainier Dodge has been servicing my pickup since I bought it home. The get me in, keep me informed, and work with me to take care of my vehicle.
I was satisfied with the service provided. I don’t know what 5 stars would look like so I it’s hard to give, but I’m happy with my Durango. They found some issues that needed serviced and gave me the quote. They also helped discover things that would be an issue in the future which was helpful. It looks like they even washed my car which is a definite plus. I try to go there at least once a year to make sure someone qualified with my brand of vehicle is looking over it.
Took time to get parts. Other than that they we're great. Got the work done in a timely manner!
Always a great experience. Outstanding service. They take care of my truck every time I bring it in. Highly recommend!
We were quite pleased with both the salesman and finance department’s in their professionalism and personalities that put us at ease during our purchase process.
Professional service on my truck. They got the job done on my backup camera, works great.
I've been pleased with the work I've had done at Rainier Dodge service. The work has been high quality and they've been good at communicating and keeping me updated and have made their best effort to get repairs made as soon as possible when time was critical for me.
Excellent service. Very friendly and professional. The workmanship was high quality and completed on time. I was given a ride home and back which made it very convenient.
Appointment was to troubleshoot/repair a clicking noise apparently from driver side front wheel well. No apparent mechanical problem...suspect noise was coming from transmission. Did a "re-learn" process on transmission. Noise no longer present.
Service department is a scam, went in for a free oil change on my 2022 ram 2500, needed fuel filters changed at the same time. Was quoted $169.99 signed the estimate they came back once the service was done and tried to charge me over $500 dollars. Saying their estimate doesn’t include parts. I will never get anything done at this place again and will actively tell people to stay away they will scam you.
All the staff are friendly and knowledgeable I have always been treated with respect and have received great service
I bought a new '23 Ram Laramie from Rainier Dodge of Olympia last Tuesday. The salesman really pumped up the towing ability. When I took it to get the parts to tow, no one recoginized bracket that was supplied with the truck. Come to find out that the truck was not outfitted with a hitch capable of towing standard style trailer. When I discuss this with the manager after a parts employee figured out the incorect hitch was outfited on the truck, they refused to even discuss this issue with me. Thier resolution was to offer me 10% discount on the very ... Read More DealerRater - Oct 23, 2023
All but 1 dealer so far in my search has contacted me after I reached out to them. This dealer is less than 10mi away. Business must be real good. I will never reach out to them again.
This dealership is first rate. I have been using them for over 20 years and have been very happy with their service.
Rainier Dodge has always been amazing to deal with. From sales, to service, to parts they are all friendly and knowledgeable.
Great group of people at rainier dodge . Always ensuring the needs of the individual are met. Rob Wiggins goes above and beyond to help a customer
Was very pleased with the customer service Jake is extremely polite and well mannered young man I would recommend Raineir Dodge to anybody thank you for all your help picking out my car!
Don't just walk away RUN. The come off like we are family owned and looking out for our customers, but the all are about bait and switch, changing paperwork and going back on their word. RUN RUN RUN
They did the work requested, added nothing else and charged me a reasonable rate for it. Exactly what they were supposed to do.
Raineer Dodge Inc always takes care of my service needs in a timely manner and they communicate well throughout the process.
Employees well knowledgeable about necessary repairs to solve problem. They keep you informed aboutthe repair process.
We had great service although 2 visits were required to complete the job due to delay in parts.
Was given a warm welcome by Roberto. He showed me how coffee machine worked and pointed out where the snacks were. Also advised me that there was only one technician and that it would take longer than usual. I appreciated that. Also appreciated service advisor, Ellen, telling me to have tires rotated before returning to Arizona. Would not hesitate to return for any needed service.
.The purchase process was good but when I went in for service was lied to for months saying I would get a key fob replaced under warranty when they got them back in stock. Kept calling and finally went in to get one and they said my warranty expired after 1 year even though I requested the replacement after 9 months but was put off for months.
Service department was knowledgeable and friendly. The status of service using mobile app was great.
Continuing Review of Rainier Dodge Service:
Second vehicle I took for service at Rainier was a RAM 1500. This vehicle was having an automatic transmission issue (slipping and not shifting properly). I brought the Ram in with an appointment. After several hours in the shop and a road test, they came back with a list of problems. Their findings included low ATF level, wrong ATF type, internal transmission issues that required a teardown to diagnose and fix, the dreaded HEMI knock, requiring cam and lifter replacement, and a "failed air filter". I had just had full fluid service 6 mo.... Read More DealerRater - May 18, 2023
I have taken two vehicles to Rainier Dodge for service. They preformed poorly on both. One was a Jeep for an oil use recall issue. In this case the oil level was a little low on the first inspection. They refused to top it off and said they would need to do an oil change at $100+. I took it home an topped it off with about a pint of oil. Brought it back for reinspection, Took it back drove for the required mileage and returned for reinspection. After an hour wait they came back an said it failed. Then they ... Read More DealerRater - May 18, 2023
My purchase from Rainier Dodge was an excellent one. They were extremely friendly, and answered all of my questions. I got everything I asked for and more.
Joe is a straight shooter.. Man of his word. Very happy very nice truck. To much paper work.
Prompt,professional service.Attention to detail,impeccable customer relations. Genuine staff that are happy to be of help. I've purchased 3 vehicles from Rainier Dodge. Im a satisfied, happy customer. I've worked with Brandon,Jake and Ellen. I cannot praise them enough.I recommend Rainier Dodge for any diagnostic service or any other type. I've paid all the rest,before I found the best. Thanks Rainier Dodge, Jake,Ellen and Brandon. You all have truly made a difference in my book.
Vehicle was checked in on time, I was notified when it was finished, and the work was completed as promised. I recommend this dealership.
I had my worst experience in this concessionaire they treated no good sorry but SERVICE
I like the online check in service and the service department staff were friendly and helpful.
Service department has done a great job in keeping my twenty five year old Dodge Dakota running.
Great, AND THE LADY WITH LONG HAIR WAS SO KIND TO US BROUGHT US COFFEE. CAME TWICE TO SEE IF WE WANTED ANYTHING. YOU HAVE A WONDERFUL WORKER. ALL OF THEM TY FRANK AND MARGO Murphy
We recently purchased our third vehicle from Rainier Dodge. We have switched our product loyalty from Ford pickups to Dodge. Our decision to switch to Dodge was based entirely on this dealership with their great service department, fair pricing and friendly people to transact business with. Casey Johnson and his staff are excellent.
We were very happy with the treatment given to my wife and myself, by both Todd Bailey and Aaron Tolliver, on 01-19-2023. We came there to pickup items out of our vehicle being serviced there and we ended up buying pre-owned vehicle. We were treated with respect and treated like we were part of the family. Both Aaron and Todd are definitely assets to Rainier Dodge and the community, in which we live in. We will definitely recommend them to all our family and friends. Thank you again. Sincerely Brian and Liana Schoening.
Had an awesome experience with the team here at Rainier Dodge and Ram in Olympia! Brandon Jones absolutely hooked me up with the car of my dreams with low miles and an affordable price!
When I first called the dealership I was informed somebody else had already placed a deposit on the vehicle I was interested in. Brandon took down my number and when it became available he reached out and had me driving home in my first choice the same day!
Trent and everyone in financing also helped out and covered my pre-owned purchase with an awesome and comprehensive 4 ... Read More DealerRater - Jan 7, 2023
Great service and excellent customer service. Service staff is very friendly and all staff very cordial.
I bought my 2020 CPO 1500 Laramie on August 27, at the time of the sale I had asked about a couple things 1) the screen being unresponsive and 2) a big water spot on the roof of the truck. The screen I was told that the salesman would check with the tech people in service as it was a button. The water spot he said was from detailing and I could use baking soda to get it off. I made an appointment with service at a closer dealer and I pointed out the horrible detailing job since there was the roof issue with the ... Read More DealerRater - Oct 19, 2022
The service center staff are always friendly and professional. They get the job done in a timely manner!
I have used them for 3 vehicle and they have treated me right. Will come back again.
Dion was fantastic. He always took care of my questions and he was always patient will all my questions
Satisfied with my overall experience. Always have good luck having my 2017 Ram serviced here.
Every car buyers experience from beginning to end should go as smooth as ours.Perfect!
Your mechanics tore off a rubber molding under the hood but will not pay for it because they said something that would come off anyways. Your service manager was very condescending. And I will not use rainier Dodge again
They got me in early for my appointment. Did all required maintenance and talk to me prior to changing out the cabin air filter. Seems like they do a good job wash my car and got a back promptly.
Called and got right in for Ram service. Prompt, professional, detailed. Gave me any pending recalls. In and out quickly.
Picked up my car with a leak and a dent had neither when dropped off My guess is the mechanic trying to get water pump off messed up the shaft but doesn't want to take responsibility so now my car stinks of radiator fluid due to a leak from the pump shaft! All due to recall work!
Always get great service here. Service manager know my name and came over to personally greet me. Bought two vehicles here and when it’s time for a new one, Rainier Dodge is where I will start!
I have a 2016 Ram Rebel which 130,000 miles. When I took it in for repairs they were very thorough in making sure the vehicle was done right. They worked hard to get my truck back to me as soon as back ordered parts would allow and kept me informed. They are my go to for all my trucks needs. Thank You
Cole did a great job on his first sale! I will recommend Cole and Rainier Dodge for future purchases.
I was very impressed at the professionalism at the dealership. Rob was great throughout the process.
We came to the dealer for services on our RAM 3500 campervan. They are straightforward and detailed in quotes without pressures for additional services. Good customer services with rides too.
They have competent mechanics. Wiring issues can be problematic. They figured the issue out and fixed it.
They’ll do what they can to work with you based off your needs. No pressure Dealership with friendly salesman and staff.
Rainier Dodge Olympia treated both my brand new vehicle & myself adversely by the Sunday/Monday team & by the owner's son. It was not ok. My new vehicle was damaged by their detailer & I was insulted & gaslit about it. Also concerns for strange noises & a part missing was not addressed by anyone of both teams I dealt with, given different possibilities of why, which was confusing & disappointing. They didn't even try to get to the bottom of my concerns, to include the owner's son giving false reasons as I later called Dodge ... Read More DealerRater - Aug 26, 2022
Great job ! They take very good care of their customers. I will continue to return for future needs.
Kim Riffe in the service dept is excellent. He will keep me coming back due to his competence and knowledge.
I didn’t feel pushed to buy a car, very friendly experience and felt like I was respected completely, definitely willing to do more work with them in the future!
Great service and very customer friendly. Clean, well stocked, happy with their service department. Dion is very good
Rainer Dodge has great customer service. Very professional salesman particularly Brandon Jones. I most definitely would recommend my family and friends to purchase a vehicle from Rainer Dodge.
Great team, friendly and helpful. Top quality service performed on my vehicle and was in and out on time.
My car buying experience was an enjoyable experience! Oh crap!!! Did I just say that??!!? I have never been a fan of the “car buying experience”!! However, everyone at Rainier Dodge was very friendly and helpful. Tods Bailey is/was the salesman that made the whole experience easy!!! If fact, he made it so easy I bought two challengers!! As a representative of Rainier Dodge I would rate him as 20 out of 10!!! And I would definitely buy from him again!!! Thank you Tods!! BTW, he deserves a raise!!!!😎
Can’t say enough good things about this place! Brandon was great and answered all my questions I had about different vehicles. Super helpful and nice!
There always good about making sure my truck gets right in on the scheduled appointment time and getting me in and out quickly. The service department is always smiling and willing to answer all my questions.
Salesman was very helpful and went out of his way to make the process as painless as possible!
Todd Bailey helped me "build" my 2022 Challenger. He is very knowledgeable with the Dodge line up. And a super nice guy !! Thanks Todd !!
Very impressed with this dealership and the workers. I got an awesome car and enjoyed the experience in doing so. I would totally recommend to anyone to get their vehicles there.
Great service , would recommend if your looking for a car this is the place to go too
Brandon Jones was excellent with helping me with looking at vehicles I'm looking to buy in the near future!
Brandon Jones is hands down the best salesman I’ve ever worked with. Very personable and does not pressure you into a buy! 10/10 would seek him out!!
I appreciate how attentive and knowledgeable they are. They always get back to you ASAP. I will highly recommend them.